Gillette Kennels
9150 East K Avenue, Galesburg, MI 49053 (269)665-4878
Gillette Kennels
Gillette Kennels
Gillette Kennels
Gillette Kennels
Gillette Kennels
Gillette Kennels
Gillette Kennels
Gillette Kennels
Cancellation Policy
Gillette Kennels
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PLEASE READ ALL OF THESE IMPORTANT POLICIES
BEFORE ADMITTING YOUR PET

IF YOU ARE A NEW CLIENT THAT NEEDS TO CANCEL YOUR RESERVATION SEE OUR RUN DEPOSIT POLICY HERE

 

RESERVATION CANCELLATION POLICY

Our boarding facility has limited space and is frequently at 100% occupancy. This forces us to turn potential boarders away. When clients pick-up their dogs early, cancel reservations, or change reservations without adequate notice (at least 48 hours), it is frequently too late for us to fill the space that we reserved for them because the boarders that we turned away have already made other arrangements. This causes us to lose a tremendous amount of income. Due to the loss of revenue as a result of no-shows, untimely cancellations, schedule changes, and early pick-ups, we have implemented the following cancellation policies.


GENERAL CANCELLATION POLICY

ALL RESERVATIONS MUST BE SECURED BY A VALID CREDIT CARD
We require at least 48 hours notice for cancellations or reservation schedule changes. When we are unable to re-book the space that is reserved for your dog due to inadequate notice we will charge your credit card a $25.00 cancellation fee for each run reserved. Clients that fail to provide us with at least 24 hours notice for early pick-ups will be charged for the entire scheduled reservation.

PREMIUM DATE AND HOLIDAY CANCELLATION POLICY

ALL RESERVATIONS MUST BE SECURED BY A VALID CREDIT CARD
All reservations made for any holiday, holiday weekend, or premium date require a per run
$25.00 NON-REFUNDABLE DEPOSIT
Clients that cancel holiday reservations without at least
5 DAYS NOTICE
WILL AUTOMATICALLY FORFEIT THE DEPOSIT

Clients that cancel holiday reservations or premium date reservatiions with less than 24 hours notice will be charged for the entire booked reservation.
NO EXCEPTIONS

 

PREMIUM DATE AND HOLIDAY EARLY PICK-UPS OR RESERVATION CHANGES

Clients who reserve space for holidays that fail to provide us with at least 48 hours notice for early pick-ups will be charged for the entire scheduled reservation. In addition, clients who make changes to reservations without providing us with at least 48 hours notice will be charged our regular daily rate for any days that the space reserved remains vacant. We are sorry that it has become necessary to implement such a strict cancellation policy; however, we cannot continue to incur the tremendous loss of revenue do to untimely cancellations, early pick-ups, and reservation schedule changes.


AFTER HOURS SERVICE POLICY

Our regular business hours are from 9:00 AM to 7:00 PM Sunday through Friday. We are closed on Saturday and Holidays. Special arrangements can be made for before or after hour drop-offs or pick-ups for family or medical emergencies only. A $25.00 fee will be charged for any drop-off or pick-up that occurs during non-business hours AND any such service must be prearranged. No service will be provided on Holidays. Also, no service will be provided before 8:00 AM or after 9:00 PM. Please understand that while we do appreciate your business, we also have a family life, so please don’t ask us to make exceptions to this policy.

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Gillette's Canine Country Club
All Rights Reserved.